Career Opportunities

Client Service Representative 

INTRODUCTION

The purpose of this position is to serve as receptionist at Pacific and Santa Cruz Veterinary Specialists, to perform record keeping duties, to perform clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and staff.   This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data entry, word processing, mail service, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.

Primary Job Responsibilities

• Open the practice and set up for the morning as directed.

• Close the practice for the evening as directed.

• Clean and straighten the public areas of the practice including the front desk, reception area, waiting area, office, public bathroom and exam rooms.

• Welcome clients and patients to the practice and provide for their comfort while they are in the practice. This includes greeting clients, offering coffee, showing them to waiting area, etc.

• Answer incoming telephone calls utilizing proper telephone etiquette. Screen those calls that are handled by other staff members and take care of routine calls.  Routine calls include those seeking information about veterinary services.  Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies.  Appropriately direct other questions and communication to a veterinarian, practice manager, or other staff members. Access company email throughout the day and correspond as needed. 

• Prepare to receive appointments by reviewing client and patient records and preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, trial pet insurance, pre exam checklist, tracking sheets, consent forms, payment agreements, etc. and obtain all necessary information. Scanning and attaching medical documents into the electronic medical record.

• Handle emergency situations by following established clinic policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. 

• Follow hospital policies regarding patient admittance. Determine whether immunizations/tests are current.  Recommend update of necessary immunizations/tests to clients.

• Notify doctors and technicians of patient arrival.

• Ensure patient’s discharge instructions are electronically signed. Ensure that future reminders are set up in the computer system for the patient.

• Present clients with medications, instructions, new client kits and any other items to take home.

• Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due. Assure that owners meet all financial obligations or that acceptable arrangements have been made.

• Accept payments from the client. Accurately process cash, checks, charge card payments and Care Credit and Scratch pay account payments.

• Schedule appointments for the clinic after obtaining all necessary data concerning the animal and owner. Prepare all required forms such as animal clinical records, health certificates, immunization certificates, lab reports and euthanasia certificates in advance, if possible.

• Perform over the counter selling of pet foods and supplies. Exercise a technical knowledge of products sold. Must be able to lift up to 28 lbs.

• Enter data into the computer system as required. Retrieve and modify stored records.  Assist in the updating of client/patient files as needed including name, address, telephone numbers, email addresses and vaccination and heartworm history.

• Retrieve and scan medical records accurately and promptly.

• Perform an end of day procedure each evening. This would include reconciling invoices and balancing the cash drawer, running end-of day computer reports, preparing the bank deposit and presenting the reports and deposit information to the practice manger or owner.

• Performs other duties as assigned.

CONTROLS OVER WORK

The Client Services Representative works under the direct supervision of the Client Services Supervisor who will indicate general assignments, limitations and priorities.  Recurring assignments are performed independently.  Completed work is reviewed for technical accuracy and compliance with established procedures.

OTHER SIGNIFICANT FACTS

• Skills and Knowledge:      Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests.
• Knowledge of scanning , faxing, emailing and importing data into practice management system.
• Personal contacts are with animal owners affected by a variety of problems, visitors and other staff members. Considerable tact and diplomacy is required. Must accurately relay owner’s account on the medical complaint(s) of the animal(s) involved to the staff members who will be involved in treating the patient(s).

Position Overview

Emergency veterinary technicians are under the direct guidance and supervision of the doctor. Incumbents of this position are required to assist the practitioners to the fullest possible extent, to help improve the quality of care given to the patients of Pacific and Santa Cruz Veterinary specialists and to aid the practitioners in achieving greater efficiency by relieving them of technical work and administrative detail.

Essential Position Functions

• Prepare for shifts by stocking drawers in exam rooms and treatment area. By setting up flush syringes, catheter kits and assuring that drugs and equipment are ready. Provide restraint of pets for examination and treatment by veterinarian.  Prepare medications (both injections and dispensed medications) for both outpatients and inpatients. Log controlled substances.
• Help doctor administer anesthetics; prepare patients for surgery; monitor patients during surgery and recovery; assist in surgery; administer fluids; perform support therapy to patients in surgery and post-op;
• Properly clean, pack and autoclave all surgical materials after they are used. Keep the operating room properly stocked and prepared for surgery.
• Assist the doctor with treatment of patients; assist in medical or surgical procedures such as irrigating, cleansing, and bandaging wounds, administering and monitoring anesthesia for critical and injured animals, monitoring fluid administration and urine output, reading an ECG and blood pressure (Doppler and cardell), placing urinary and intravenous catheters, administering emergency medications and performing doctors’ orders in extreme emergency situations, and pain assessment.
• Keep accurate and timely charts of all patient progress and treatments. Enter all charges into the computer system during every shift.
• Perform clinical laboratory procedures such as blood chemistries, CBC, electrolytes, heartworm checks, skin scrapings, urinalysis, fungal cultures, draw blood for laboratory analysis. Prepare samples for shipment to laboratory and prepare laboratory forms.  Perform other in-house tests such as parvo virus tests, and feline leukemia virus tests.  Ensure patient records have test results recorded in them through CS.
• Take radiographs.
• Provide for the care and comfort of all patients in the ICU and kennels, including changing bedding, assessing pain and discomfort, and providing pain medications.
• Admit and discharge patients on the doctor’s orders, being especially careful to ensure that patients being discharged are well-groomed and in a medically appropriate state. Answer client questions one-on-one on various aspects of animal care up to, but not including, controversial items and/or those best left to the veterinarians.  Pass on information/advice from the practitioners; explain dosage/purpose of medications; reinforce thorough discussion of the proper care and procedures that should be followed at home.  Provide follow-up and updates on the progress of hospitalized patients with clients concerning certain patients; recommend additional visit and/or follow up with doctor’s recommendation if patient’s progress does not appear satisfactory.
• Assist the receptionist when necessary and assume her duties during her absence.
• Maintain an appropriate inventory of all supplies as dictated by the inventory control system. Inform inventory manager as needed about items that need to be ordered. Unpack boxes of medical supplies, check expiration dates, rotate stock and ensure that all ICU areas are appropriately stocked and clean.  Make sure all products and literature are identified with labels. Keep abreast of over-the-counter products and their usage such as flea control and skin products, vitamins, and pet foods.  Also understand usage and recommendations for prescription drugs.
• Maintain hospital cleanliness by performing cleaning tasks on daily, weekly and monthly lists that are located within the department.

Controls Over Work

The practitioners provide continuing or individual assignments indicating generally what is to be done, limitations, quality and quantity expected, deadlines and priority of assignments. The practitioners provide additional, specific instructions for new, difficult or unusual assignments in animal health care, including suggested work methods or advice on source materials available. The ICU Technician uses initiative in carrying out recurring assignments independently without specific instructions, but refers deviations, problems, and unfamiliar situations not covered by instructions to the practitioner for decision or help. The practitioners assure that finished work and methods used are technically accurate and in compliance with instructions or established procedures.  Review of the work increases with more difficult assignments, if the technician has not previously performed similar assignments. Administrative supervision may be provided by the Practice Manager and/ or Administrator.

Advancement

Veterinary Technicians in this practice will be taught and trained to the limits of their potential. If, during training, an individual shows interest in a specific field, such as radiology or anesthesiology, continuing education in that field will be encouraged.  Such encouragement may be in the form of a subsidy for taking outside courses or formal training given in the practice.

Other Significant Facts

Knowledge:

• RVT or equivalent; minimum 3-5 years of critical care, intensive care, and emergency experience
• Knowledge of the procedures used for care and monitoring of patients, for ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
• Knowledge of sterilization techniques to sterilize various instruments and materials.
• Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments to make preparations and provide assistance to DVM.

Skills:

• TPR/ physical assessment
• Drug administration/ dosage calculation
• Venipuncture
• Catheter placement – both venous and urinary
• Cystocentesis – “blind” stick and ultrasound guided
• CPR
• Critical care and emergency assessment skills
• Record/ interpret ECG
• Radiology
• Anesthesiology
• Surgical assisting
• Post surgical care/ monitoring
• Perform laboratory tests; CBC, Chem, UA, viral tests, PT/PTT, etc.
• Set up and monitoring of equipment such as Doppler, Cardell, SpO2, ECG, IV fluid pumps, anesthesia machines, suction pumps, crash cart, O2 cage
• Recognition and knowledge of infectious/ zoonotic disease
• Customer service/ communication skills

Physical Effort

Work often requires lifting and carrying animals which may weigh upwards of 100 lbs.  Technicians will be assisted by each other in working with larger animals. Walks or stands for extended periods of time; frequently works in bent position.

Working Conditions

Work often exposes the ICU Technician to unpleasant odors and noises.  May be exposed to bites, scratches, and animal waste; may also be exposed to contagious diseases.

INTRODUCTION

Intensive Care Unit veterinary technicians are under the direct guidance and supervision of the doctor.  Incumbents of this position are required to assist the practitioners to the fullest possible extent, to help improve the quality of care given to the patients of Santa Cruz Veterinary Hospital and to aid the practitioners in achieving greater efficiency by relieving them of technical work and administrative detail.

MAJOR DUTIES

• Prepare for shift by rounding with the previous ICU tech to familiarize yourself with all ICU patients so you can properly care for, treat, assess, and monitor all ICU patients.

• Monitor patients chart and complete all upcoming treatments. This includes but is not limited to; preparing medications; both oral and injectable. Obtaining samples for diagnostics. Checking on patients well-being; that their bedding is clean and changed often, their water bowls (if allowed) are filled with fresh water and changed often, they are being offered appropriate food (if allowed) and monitored if eating well/normally. That all patients’ information (minor or major) is charted properly and on time in the patients’ record. Patients’ mentation is closely monitored for any minor changes or abnormalities.

• Monitor patients vitals and know when to alert the doctor of any major changes. Input progress notes often to alert other techs/assts/doctors to changes made. Properly checking your charts and frequently looking for notes the doctor may have input and verifying that treatments your assistant may help you with are all accurately obtained and entered.

• Proficiently place IVCs, monitor IVCs for puffy paws, improper taping, swelling above (SQ, vasculitis, phlebitis, etc), IVC care and site assessment. Monitoring and recording IVC timeframe/longevity.

• Performing diagnostics (no blood draws from cephalic veins and all jug sticks have to be dr authorized): This includes but is not limited to: Blood pressures (Doppler and Cardell), Bloodwork: all vetlabs, I-stats, Coaggs, PCV/TS, Snap tests, Lepto witness, blood typing, blood cross matching, slide auto-agglutination, blood glucose check, collecting urine via catheter/cysto/free catch, collecting samples for send out labwork including knowing proper collection technique and proper collection tubes. Patients radiographs. Checking patient saturated oxygen levels.

• Proficient in math/calculations: CRIs, fluid additives, injection doses, oral medication strengths, IV fluid boluses and times, IV fluid rates, etc.

• Assist the doctor with treatment of patients; including but not limited to; placing NG/NE tubes, placing long term &/or multi-lumen catheter, placing urinary catheters, placing nasal oxygen prongs/canulas and starting supportive oxygen therapy, placing long term ECG pads and starting telemetry monitoring.

• Properly, promptly, and knowledgeably run a CPR/code with a DVM. Being able to intubate a patient. Calculate, draw up, and administer ER drugs. Chart all info on CPR/code form. Properly bag/breathe for patient and give chest compressions. Attached all cardell telemetries to patient, asses that machine is working properly.

• Keep proper flow of the ICU, making sure all treatments are completed before or at time due. Monitor charts and adjust appropriate treatments so that patients can rest appropriately and the flow remains achievable.

• Ensure all emergency and CPR equipment and materials (anesthesia machine, suctions, ET tubes, ER drugs, telemtries, ambu bag/crash cart, etc) are available, prepared, and RTG for all emergency/CPRs for each shift.

• Ensure that when patients are getting prepared for discharge, you verify times and properly complete treatments ahead if directed to, medications and or prescription diets are prepared for go home (if time allows your assistant to help with this), discharge instructions are properly filled out with next due times of all medications is applicable, patients IVC(s) is removed before or at time of leaving your ICU, all previous bandaged are removed if applicable, all patient/client belongings leave with patient. The person that discharges the patient is responsible then returning to clean the kennel/run. If ICU has time, they will clean it or at least strip it down for them.

• Check monthly/weekly list and complete tasks when time allows. Check your personal ICU tasks and make sure it’s completed when due. Keep your room clean and organized at all times. Make sure you’re stocked with items you’ll need throughout your shift so you do not have to leave ICU often. Make sure your room is left this way when passing it onto the next ICU tech. Your assistant will be a huge role in helping with this, however no one is expect from cleaning/stocking. .

ADVANCEMENT

Veterinary Technicians in this practice will be taught and trained to the limits of their potential.  If, during training, an individual shows interest in a specific field, such as oncology or anesthesiology, continuing education in that field will be encouraged.  Such encouragement may be in the form of a subsidy for taking outside courses or formal training given in the practice.

OTHER SIGNIFICANT FACTS

Knowledge:

• RVT or equivalent; minimum 3-5 years of critical care, intensive care, and emergency experience

• Knowledge of the procedures used for care and monitoring of patients, for ordering medical supplies, and requesting laboratory tests, running CPRs.

• Knowledge of the use, care, and storage of veterinary instruments, materials, medications, and equipment.

• Knowledge of sterilization techniques to sterilize various instruments and materials.

• Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments/procedures to make preparations and provide assistance to DVM.

Skills:

• TPR/ physical assessment

• Drug administration/ dosage calculation

• Venipuncture

• Catheter placement – both venous and urinary

• Cystocentesis – “blind” stick and ultrasound guided

• CPR

• Critical care and emergency assessment skills

• Record/ interpret ECG

• Radiology

• Anesthesiology

• Post surgical care/ monitoring

• Perform laboratory tests; CBC, Chem, UA, viral tests, PT/PTT, Idexx/Antech labs, etc.

• Set up and monitoring of equipment such as Doppler, Cardell, SpO2, ECG, IV fluid pumps, anesthesia machines, suction pumps, crash cart, O2 cage

• Recognition and knowledge of infectious/ zoonotic disease, education on how to treat these patients in ICU.

• Customer service/ communication skills for patient updates.

Physical Effort:

Work often requires lifting and carrying animals which may weigh upwards of 100 lbs.  Technicians will be assisted by each other in working with larger animals. Walks or stands for extended periods of time; frequently works in bent position.

Working Conditions:

Work often exposes the ICU Technician to unpleasant odors and noises.  May be exposed to bites, scratches, and animal waste; may also be exposed to contagious diseases.

Join Our Team as an Internist at Pacific and Santa Cruz Veterinary Specialists!

Pacific and Santa Cruz Veterinary Specialists is thrilled to invite an Internist  to join our team of dedicated veterinary professionals. At Pacific and Santa Cruz, we foster a unique, supportive culture where collaboration, mutual respect, and enjoying our work environment are key values. We believe in making a difference for our patients and clients while genuinely enjoying the company of our colleagues.

Why Santa Cruz?

Santa Cruz, CA, is nestled between the stunning Pacific coastline and lush redwood forests, is a dynamic city known for its laid-back lifestyle, active outdoor scene, and thriving tech, education, and creative industries. Whether you're surfing in the morning, hiking scenic trails, or enjoying local art and culture, Santa Cruz offers a unique blend of relaxation and opportunity. Join us and become part of a community that values sustainability, diversity, and work-life balance!

Why You'll Love Working Here:

At Pacific and Santa Cruz Veterinary Specialists, we take the well-being of our employees seriously. We promote a balanced work-life culture and offer flexible working conditions to ensure our team members thrive both professionally and personally. We also provide a comprehensive benefits package, which includes:

• Incredible earning potential with high minimum base & a generous production plan
• Sign-on bonus available
• Generous relocation assistance provided
• Highly competitive salary, quality health insurance (medical, dental, vision, FSA/HSA options), 401K retirement plans with employer contribution, paid time off, generous continuing education allowance and additional paid time off, numerous discounts through our partners and reimbursement for membership due including maintenance of board certification

What We're Looking For:

We're looking for an experienced veterinarian to help lead a high-quality medical team, foster teamwork, and ensure efficient hospital operations. You’ll work closely with the Hospital Manager and report to the Regional Manager.

Key Responsibilities

• Patient Care: Conduct exams, diagnostics, and prescribe treatments.
• Client Communication: Educate pet owners on diagnoses and treatments; provide timely updates.
• Surgery & Diagnostics: Perform and oversee surgical procedures and diagnostic tests.
• Team Leadership: Mentor staff, maintain efficiency, and promote teamwork.
• Financial Management: Estimate treatment costs and manage resources.
• Education & Training: Participate in continuing education and train staff.

Qualifications

• Education: DVM from an accredited college.
• Licensure: State Veterinary License and DEA registration.
• Experience: 5+ years in veterinary practice with leadership experience.

For further inquiries or to submit your application, please contact Julia Stephens at jstephens@petvetcarecenters.com or apply online here.

Join Our Team as an Emergency Veterinarian at Pacific and Santa Cruz Veterinary Specialists!

Pacific and Santa Cruz Veterinary Specialists is thrilled to invite a Full-Time Overnight Emergency Veterinarian to join our team of dedicated veterinary professionals. At Pacific and Santa Cruz, we foster a unique, supportive culture where collaboration, mutual respect, and enjoying our work environment are key values. We believe in making a difference for our patients and clients while genuinely enjoying the company of our colleagues.

Why Santa Cruz?

Santa Cruz, CA, is nestled between the stunning Pacific coastline and lush redwood forests, is a dynamic city known for its laid-back lifestyle, active outdoor scene, and thriving tech, education, and creative industries. Whether you're surfing in the morning, hiking scenic trails, or enjoying local art and culture, Santa Cruz offers a unique blend of relaxation and opportunity. Join us and become part of a community that values sustainability, diversity, and work-life balance!

Why You'll Love Working Here:

At Pacific and Santa Cruz Veterinary Specialists, we take the well-being of our employees seriously. We promote a balanced work-life culture and offer flexible working conditions to ensure our team members thrive both professionally and personally. We also provide a comprehensive benefits package, which includes:

• Incredible earning potential with high minimum base & a generous production plan
• Sign-on bonus available
• Generous relocation assistance provided
• Highly competitive salary, quality health insurance (medical, dental, vision, FSA/HSA options), 401K retirement plans with employer contribution, paid time off, generous continuing education allowance and additional paid time off, numerous discounts through our partners and reimbursement for membership due including maintenance of board certification

What We're Looking For:

We're looking for an experienced veterinarian to help lead a high-quality medical team, foster teamwork, and ensure efficient hospital operations. You’ll work closely with the Hospital Manager and report to the Regional Manager.

Key Responsibilities:

• Patient Care: Conduct comprehensive exams, record medical histories, interpret diagnostics, and perform surgeries.
• Client Communication: Explain medical findings, answer questions, and provide regular updates on patients.
• Record Keeping: Maintain thorough, legible records following AAHA standards.
• Medication & Pharmacy: Prescribe medications, review labels, and secure controlled substances.
• Team Collaboration: Support staff, ensure timely appointments, and maintain a positive work environment.
• Financials: Accurately estimate costs, communicate fees, and conserve hospital resources.
• Continued Learning: Attend and share insights from continuing education, assist with staff training.

Additional Responsibilities:

• Collaborate with medical staff to enhance hospital performance and participate in marketing efforts.
• Address client concerns, evaluate protocols, and assist with budgeting and scheduling.
• Participate in operational calls and training updates.

Qualifications:

• DVM from an accredited university with an active veterinary license.
• Minimum 5 years of veterinary experience, including staff oversight.
• Strong communication, clinical, and teamwork skills.
• Ability to lift up to 50 pounds and perform moderate physical tasks.

For further inquiries or to submit your application, please contact Julia Stephens at jstephens@petvetcarecenters.com or apply online here.

INTRODUCTION

Emergency veterinary technicians are under the direct guidance and supervision of the doctor.  Incumbents of this position are required to assist the practitioners to the fullest possible extent, to help improve the quality of care given to the patients of Pacific and Santa Cruz Veterinary specialists and to aid the practitioners in achieving greater efficiency by relieving them of technical work and administrative detail.

MAJOR DUTIES

• Prepare for shifts by stocking drawers in exam rooms and treatment area. By setting up flush syringes, catheter kits and assuring that drugs and equipment are ready. Provide restraint of pets for examination and treatment by veterinarian.  Prepare medications (both injections and dispensed medications) for both outpatients and inpatients. Log controlled substances.

• Help doctor administer anesthetics; prepare patients for surgery; monitor patients during surgery and recovery; assist in surgery; administer fluids; perform support therapy to patients in surgery and post-op;

• Properly clean, pack and autoclave all surgical materials after they are used. Keep the operating room properly stocked and prepared for surgery.

• Assist the doctor with treatment of patients; assist in medical or surgical procedures such as irrigating, cleansing, and bandaging wounds, administering and monitoring anesthesia for critical and injured animals, monitoring fluid administration and urine output, reading an ECG and blood pressure (Doppler and cardell), placing urinary and intravenous catheters, administering emergency medications and performing doctors’ orders in extreme emergency situations, and pain assessment.

• Keep accurate and timely charts of all patient progress and treatments. Enter all charges into the computer system during every shift.

• Perform clinical laboratory procedures such as blood chemistries, CBC, electrolytes, heartworm checks, skin scrapings, urinalysis, fungal cultures, draw blood for laboratory analysis. Prepare samples for shipment to laboratory and prepare laboratory forms.  Perform other in-house tests such as parvo virus tests, and feline leukemia virus tests.  Ensure patient records have test results recorded in them through CS.

• Take radiographs.

• Provide for the care and comfort of all patients in the ICU and kennels, including changing bedding, assessing pain and discomfort, and providing pain medications.

• Admit and discharge patients on the doctor’s orders, being especially careful to ensure that patients being discharged are well-groomed and in a medically appropriate state. Answer client questions one-on-one on various aspects of animal care up to, but not including, controversial items and/or those best left to the veterinarians.  Pass on information/advice from the practitioners; explain dosage/purpose of medications; reinforce thorough discussion of the proper care and procedures that should be followed at home.  Provide follow-up and updates on the progress of hospitalized patients with clients concerning certain patients; recommend additional visit and/or follow up with doctor’s recommendation if patient’s progress does not appear satisfactory.

• Assist the receptionist when necessary and assume her duties during her absence.

• Maintain an appropriate inventory of all supplies as dictated by the inventory control system. Inform inventory manager as needed about items that need to be ordered. Unpack boxes of medical supplies, check expiration dates, rotate stock and ensure that all ICU areas are appropriately stocked and clean.  Make sure all products and literature are identified with labels. Keep abreast of over-the-counter products and their usage such as flea control and skin products, vitamins, and pet foods.  Also understand usage and recommendations for prescription drugs.

• Maintain hospital cleanliness by performing cleaning tasks on daily, weekly and monthly lists that are located within the department.

CONTROLS OVER WORK

The practitioners provide continuing or individual assignments indicating generally what is to be done, limitations, quality and quantity expected, deadlines and priority of assignments.  The practitioners provide additional, specific instructions for new, difficult or unusual assignments in animal health care, including suggested work methods or advice on source materials available.  The ICU Technician uses initiative in carrying out recurring assignments independently without specific instructions, but refers deviations, problems, and unfamiliar situations not covered by instructions to the practitioner for decision or help.  The practitioners assure that finished work and methods used are technically accurate and in compliance with instructions or established procedures.  Review of the work increases with more difficult assignments, if the technician has not previously performed similar assignments.  Administrative supervision may be provided by the Practice Manager and/ or Administrator.

ADVANCEMENT

Veterinary Technicians in this practice will be taught and trained to the limits of their potential.  If, during training, an individual shows interest in a specific field, such as radiology or anesthesiology, continuing education in that field will be encouraged.  Such encouragement may be in the form of a subsidy for taking outside courses or formal training given in the practice.

OTHER SIGNIFICANT FACTS

Knowledge:

• 2 years of experience independently running of Anesthesia and Pharmacology experience
• Comfortable with calculations
• Comfortable with talking with clients in high emotional states
• Knowledge of the procedures used for care and monitoring of patients, for ordering medical supplies, and requesting laboratory tests.
• Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.
• Knowledge of sterilization techniques to sterilize various instruments and materials.
• Knowledge of the instruments, materials, and standardized procedures used in the full variety of treatments to make preparations and provide assistance to DVM.

Skills:

• TPR/ physical assessment

• Drug administration/ dosage calculation

• Venipuncture

• Catheter placement – both venous and urinary

• Cystocentesis – “blind” stick and ultrasound guided

• CPR

• Critical care and emergency assessment skills

• Record/ interpret ECG

• Radiology

• Anesthesiology

• Surgical assisting

• Post surgical care/ monitoring

• Perform laboratory tests; CBC, Chem, UA, viral tests, PT/PTT, etc.

• Set up and monitoring of equipment such as Doppler, Cardell, SpO2, ECG, IV fluid pumps, anesthesia machines, suction pumps, crash cart, O2 cage

• Recognition and knowledge of infectious/ zoonotic disease

• Customer service/ communication skills

Physical Effort:

• Work often requires lifting and carrying animals which may weigh upwards of 100 lbs.  Technicians will be assisted by each other in working with larger animals. Walks or stands for extended periods of time; frequently works in bent position.

Working Conditions:

• Work often exposes the ICU Technician to unpleasant odors and noises.  May be exposed to bites, scratches, and animal waste; may also be exposed to contagious diseases.

INTRODUCTION

The purpose of this position is to assist the RVT Tech 1’s in the surgery department to ensure that all clients and patients are cared for with efficiency, compassion, and care. The primary focus of the Tech 2 will be client communication, schedule efficiency, and assisting with patient surgery and recovery.

MAJOR DUTIES

Surgery days

• Review surgery schedule in Cornerstone the day before and discuss flow of patient load with Tech 1. Determine the order of patients and how dismissals and appointments will be scheduled.
• Update surgery board with surgery coordinator; ensure surgery coordinator knows the order of patient surgery; alert surgery coordinator of any client communication that needs to happen before, during, or after surgery
• Immediately upon arrival, round with ICU technician on any surgery patients in ICU with the goal of updating DVM when they arrive for the day;
• Immediately upon arrival, determine any dismissals for the day; review dismissal instructions with DVM to ensure no changes are needed; ensure medications are made up and ready to go; ensure appropriate dismissal appointment is scheduled in Cornerstone and matches surgery dismissal board
• Set up surgery suite for first surgery before induction; ensure all necessary instrumentation is present and set up, including arthroscopy, laparoscopy, ortho packs, laptop, and digital radiology computer; if rDVM films are necessary, ensure that they are loaded and ready to go for surgery
• Assist Tech 1 with patient prep; must be able to place IV catheters, perform peripheral venipuncture; give SQ and IM injections of pain meds/ pre-meds
• Must be able to perform drug dosage calculations (must be signed off by Tech 1)
• Assist doctor with surgical procedures (Scrub nurse); ability to monitor Grade 1 and 2 patients safely during anesthesia(must be checked off by Tech 1)
• While Tech 1 recovers patient in ICU, assist 2^nd Tech 1 with 2^nd patient prep OR
• Enter all charges for surgery to Cornerstone from the surgical flow sheet and tracking form; write/ finish homecare instructions according to DVM instructions; make up prescription medications or call in to pharmacy (must be checked off by Tech 1)

Appointment days (first 4 tasks of the day are the same)

• Review appointment schedule in Cornerstone the day before and discuss flow of patient load with Tech 1. Determine the order of patients and how dismissals and surgeries will be scheduled.
• Update surgery board with surgery coordinator; ensure surgery coordinator knows the order of patient surgery; alert surgery coordinator of any client communication that needs to happen before, during, or after surgery
• Immediately upon arrival, round with ICU technician on any surgery patients in ICU with the goal of updating DVM when they arrive for the day;
• Immediately upon arrival, determine any dismissals for the day; review dismissal instructions with DVM to ensure no changes are needed; ensure medications are made up and ready to go; ensure appropriate dismissal appointment is scheduled in Cornerstone and matches surgery dismissal board
• Before appointments begin, thoroughly clean and stock both surgery exam rooms; ensure that surgery CT area and hallway (anything a client will see) are clean and free from clutter
• Begin Cornerstone reports for every patient being seen each day
• Before seeing pet, load rDVM radiographs and/or ensure films from rDVM are available for review
• Check in patients and clients for rechecks/ consults; take a brief history in the exam room and relay to DVM
• Assist doctors with consultations; educate and answer client questions regarding surgery and aftercare of patients
• Assist with radiographs, labs, etc during exam
• Use travel sheet to enter all exam charges
• Schedule next recheck appointment with client before they leave the hospital if possible- this can be done in the exam room
• Walk client to front desk
• Clean room and make ready for next appointment

Other duties

• Clean and sterilize all instruments, gloves, drapes and equipment used, so that it will be ready the next time they are needed.
• Keep log of all surgeries done
• Take surgery department inventory on a bi-weekly basis and provide list to inventory manager
• Review sterilization dates on bone instruments and orthopedic implants and inventory/ re-sterilize as needed
• Maintain all anesthetic machines, autoclave, and any other equipment used in surgery
• Thoroughly clean surgery room and area weekly

Knowledge and Skills

The qualified applicant will possess the following knowledge and skills:

Required

• Knowledge of basic veterinary practices, procedures and terminology with willingness to pursue further education leading to Registered Veterinary Technician status
• Ability to appropriately handle animals up to 70 lbs., and perform routine veterinary medical procedures (i.e. collect samples, draw blood, administer vaccines, etc)
• Education equivalent to two years of college or technical school
• At least one year of recent experience in veterinary practice or medical environment with increasing responsibilities
• Internal applicants must have a meets expectation or better in their current position and approval of current supervisor prior to applying for position
• Excellent client communication skills
• Organizational and time management skills

Preferred

• Education equivalent to two years college (pre-veterinary curriculum) or Registered Veterinary Technician (RVT)
• Three years of recent experience in veterinary practice with increasing responsibilities.

Join Our Team as an Oncologist at Pacific and Santa Cruz Veterinary Specialists!

Pacific and Santa Cruz Veterinary Specialists is thrilled to invite a Board-Certified or Residency-Trained Oncologist to join our team of dedicated veterinary professionals. At Pacific and Santa Cruz, we foster a unique, supportive culture where collaboration, mutual respect, and enjoying our work environment are key values. We believe in making a difference for our patients and clients while genuinely enjoying the company of our colleagues.

Why Santa Cruz?

Santa Cruz, CA, is nestled between the stunning Pacific coastline and lush redwood forests, is a dynamic city known for its laid-back lifestyle, active outdoor scene, and thriving tech, education, and creative industries. Whether you're surfing in the morning, hiking scenic trails, or enjoying local art and culture, Santa Cruz offers a unique blend of relaxation and opportunity. Join us and become part of a community that values sustainability, diversity, and work-life balance!

Why You'll Love Working Here:

At Pacific and Santa Cruz Veterinary Specialists, we take the well-being of our employees seriously. We promote a balanced work-life culture and offer flexible working conditions to ensure our team members thrive both professionally and personally. We also provide a comprehensive benefits package, which includes:

• Incredible earning potential with high minimum base & a generous production plan
• Sign-on bonus available
• Generous relocation assistance provided
• Highly competitive salary, quality health insurance (medical, dental, vision, FSA/HSA options), 401K retirement plans with employer contribution, paid time off, generous continuing education allowance and additional paid time off, numerous discounts through our partners and reimbursement for membership due including maintenance of board certification

What We're Looking For:

We're looking for an experienced veterinarian to help lead a high-quality medical team, foster teamwork, and ensure efficient hospital operations. You’ll work closely with the Hospital Manager and report to the Regional Manager.

Key Responsibilities

• Patient Care: Conduct exams, diagnostics, and prescribe treatments.
• Client Communication: Educate pet owners on diagnoses and treatments; provide timely updates.
• Team Leadership: Mentor staff, maintain efficiency, and promote teamwork.
• Financial Management: Estimate treatment costs and manage resources.
• Education & Training: Participate in continuing education and train staff.

Qualifications

• Education: DVM from an accredited college.
• Licensure: State Veterinary License and DEA registration.
• Experience: 5+ years in veterinary practice with leadership experience.

For further inquiries or to submit your application, please contact Julia Stephens at jstephens@petvetcarecenters.com or apply online here.